Frequently Asked Questions About Command™

Have questions? You're not the only one. Read the Command™ FAQs (and the answers) to learn more about using Command™ Products.


Surfaces

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To what surfaces will Command™ Products stick?

Painted, stained or varnished wood, glass, tile, painted cinder block, plaster, metal, and painted wallboard.


Climate and Temperature

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What can happen to Command™ Products in Extreme Heat or highly humid climates?

The adhesives on Command products may soften at temperatures above 40°C. If you are expecting a heatwave, it is recommended you remove any picture frames and then re-mount when weather conditions return to normal. In highly humid locations within the home such as in the bathroom or in parts of the country that experiences regular high humidity, try our special Water-Resistant line of products (blue strip) which are clearly marked on our packaging.


Product Information and Use

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Can I use more than one hook if I want to hang an item that's heavier than the weight listed on the package?

No. We don't recommend it. Weight may not be distributed equally and can result in failure.

  • Command adhesive products will last indefinitely when used in accordance with our pack instructions.

  • Hooks are perfect for hanging inside cupboards, closets, lockers or on display in kitchens, laundries, entryways, bedrooms, bathrooms, boats and campers. Most packages of hooks come with extra strips so the hooks can be reused or repositioned.

    Picture Hanging Strips are great for hanging one or multiple picture frames without wall damage. We also have dedicated picture hangers that suit frames with sawtooth and wire-back attachments, easle back stands and canvases. Our diverse range of products help you be more organised, whether it's mounting mops and brooms or hanging up decorations for your next celebration.

  • Simply heat up the base plate with a hair dryer to soften the adhesive. Then use dental floss to gently cut through the foam to remove the hook or hanger from the surface. Stretch or peel off the remaining adhesive. See How to Use

  • The one-hour wait ensures that the adhesive has had enough time to build strong adhesion to the wall or surface.

  • Many household and window cleaners leave behind a very thin layer of residue that affects how strongly the adhesive will bond to the surface. Use Isopropyl Alcohol or window cleaning solution available through chemists or local hardware stores. Methylated spirit is not recommended.

  • No. Command™ Strips contain an adhesive that is a synthetic rubber resin and does not contain natural rubber latex.

  • Command™ Products are available at many retail stores and online. Visit our product catalogue, click through to your favorite Command™ product, and navigate to the Where to Buy button to find a store near you.

  • Weights vary depending on which product is being used. Check out the product weight limits to find the right product based on the weight of the item you want to hang.

    Weight indicated on package for the following Command™ Picture Hanging Strips are currently being modified to streamline weights indicated thereon. However, there is no change in the products themselves, only on the weights indicated in the packaging.

    • Old
      Strip Size 2 pairs 4 pairs
      Medium 2.7kg 5.4kg
      Narrow 2.7kg 5.4kg
      Large 3.6kg 7.2kg
      X-Large 9kg
    • New
      Strip Size 2 pairs 4 pairs
      Medium 2.5kg 5kg
      Narrow 2.5kg 5kg
      Large 3.5kg 7kg
      X-Large 9kg
  • No, Command™ Picture Hanging Strips are for one-time use only. Command™ Picture Hangers (Universal and Canvas Hangers) may be reused with a Command™ Refill Strip (see instructions for more information).

  • They can be used either direction.


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